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 MDidea Extracts ProfessionalDaily Cartoon  Enjoy Daily Cartoons: Web Statistics
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 Your health and satisfaction with our site and cooperation are of equal importance to us! Customer Care Center help answer your questions about the products and services we carry and provide.
We are looking forward to helping You!
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TelFax: 5064832 |
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| Monday-Thursday |
9:00 |
am-5:00pm |
| Friday |
9:00 |
am-4:00pm |
| Saturday |
9:00 |
am-10:30am |
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Please include serious inquiry with contact information details so we response to you with responsibility accordingly. Allow up to 4 Hours to 1 days. |
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 Important Policies
 1.Satisfaction Guarantee:Service Satisfaction Guarantee
 We want every client to be pleased by the high level of our service and the quality of our products. Therefore, we guarantee both as follows:
We endeavors to provide our clients with fantastic service. Our award-winning service professionals are dedicated to going the extra mile in addressing your concerns. We promise to answer every inquiry within 24 hours or less, and to keep you fully updated as we work towards resolving any issues you may have. We will always ask how we can make things right for you, and we will strive to exceed your expectations. Of course, we will always be sincere, courteous, and professional.
Product Guarantee:
As professional extracts processor,we try our best to supply customer the best products as combination of excellent quality and exact service,If you are not completely satisfied, please contact us within 48 hours of delivery and we will arrange to either exchange your purchase, credit your account, or have the item returned for a refund.
2.Delivery Policies:
Delivery Exceptions to Product Guarantee:Unfortunately, there are some situations that are entirely out of our control and for which we cannot guarantee our products. These situations include:
Severe Weather and Other Acts of God: If delivery is delayed because of inclement weather or delivery becomes unavailable to a particular location, we will do our best to inform you of the problem and make alternate arrangements for delivery if at all possible.
Recipient Absent at Time of Delivery: If the recipient is not available at the time of delivery, and depending upon the delivery location, the delivery person may leave a message or secure the goods in a safe place for the recipient to retrieve when they return. Perishable goods can be harmed by extreme temperatures, and powder in particular need to be cared for promptly upon arrival. If you are unsure that someone will be available to accept the delivery when it arrives, please suggest "Special Instructions" with order to specify a neighbor or other secure location where your package may be left. we cannot be held responsible for packages damaged by exposure or neglect after delivery has been attempted.
Incorrect or Incomplete Address Provided: we cannot be held responsible for deliveries to incorrect or incomplete addresses once the customer has verified the receiving location as correct. If the recipient¨ªs address is incorrect and the delivery was attempted but refused, the address can be corrected and delivery reattempted for an additional fee. If we received an incorrect address and the delivery was made, the customer assumes responsibility for the entire purchase. Incomplete addresses, particularly those intended for delivery to offices or apartment buildings, can substantially delay delivery. We will attempt to contact you as soon as we are notified of any difficulty with delivery, and if you cannot be reached, we will attempt to contact the recipient to request a corrected address. There may be additional fees if delivery must be reattempted. The condition of perishable items cannot be guaranteed in any of the above circumstances.
Packages Left in Offices or Mail Rooms: Products sent to businesses or buildings where deliveries must be made to a central mail room or receptionist may be delayed internally. Generally, these are inhospitable environments for perishable goods. Please ensure your recipient knows to expect a delivery so that your package may be cared for as soon as possible upon arrival.
Vacation Delivery:
We do not arrange any shipment when vacation coming.Any order confirmed near Vacation will be shipped ASAP vacation over and followed a rash notification.
3.Substitution Policy:
If you would like to provide your own guidelines on potential substitutions to your order, please include these in the "Special Instructions" box on the order page, and if we must make a substitution, we will do our best to honor your requests.
4.Modifying and Canceling Orders:
Once an order has been prepared for delivery or shipped, we cannot modify or cancel you purchase.If you find your order must be modified in any way, please call our customer service department to check on the status of your order. If your order has not yet been prepared, we will be happy to honor any requests Your may have.
5.Refunds, Returns, & Exchanges:
If you are dissatisfied for any reason with the product you have received, please inform our customer service department within 48 hours by calling or sending an email. We will do our best to make the situation right for you according to our Satisfaction Guarantee.
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Mdidea.com as the solely www publisher of literature and products description under brand of MDidea Extracts Professional from MDidea Exporting Division, respects the privacy of each and every customer and visitor of our site as a basic rule. Feedback information from customer we keep and respected as business and personnel privacy only, for use in processing order and shipment or business negotiation relationship, never release to any third party without customer permission.Response quickly only for responsible customers!
General Information:When you visit mdidea.com, we collect some basic non-identifying information. This specifically includes information regarding your operating system, browser software, and IP (Internet Protocol) address. We collect this information in order to provide you with satisfactory service. We may use this information to detect problems with our server and to administer our website.
No Third-Party Use of Your Information:we do not sell, trade, or rent your personal information to third parties. However, we do have to share some information with our carrier or gift distributors for the exclusive purpose of delivering your orders.
Links to Other Websites:mdidea.com may contain links to other websites. We are not responsible for the privacy practices and content of these third-party websites. We urge you to follow safe Internet practices: Do not supply personal information to these websites unless you have verified their security and privacy policies.
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