Ordering Support:Inquiry Guide?

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Ordering Support Ordering Support:Inquiry Guide?
 Questions of ordering herbs?Guideline of Inquiry Tips will help you!

Inquiry Guide:1.How to order?

Ordering Online Before send your inquiry or place your order,you need make yourself sure the product you are in need of,and the quantity you are in need of.

 Once you've found what you're looking for,You may place your orders after inquiry.Order Inquiry are accepted through:
 Inquiry/Order via Online Submit.
 Inquiry/Order via E-Mail.

Inquiry Guide:2.How to identify a product is what in need of?

herbidentity How to identify a product is what i need of Sometimes we heard some friends are not sure what they are in need of,or have some confusion to identify an exact product name they are in need of.

 Problems to locate the product you are looking for?Try use Online Search page and simply locate it via search its common herb names or the name you know,the search page linked at the bottom left corner with an image icon of Search Earth which looks the same as this picture icon:knowledge is temptation.

 Online Search Surface page The Online Search Surface page looks like left picture image,it is a site search powdered by Google,you can use it to search and identify herb extract and related products we supply by "keywords",it support simple photo search too.
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 Still hard to identify exact herb name you are in need of,you may send email(with the description of what you are looking) to ask its availability and other questions:
 Email Icon  or .

Inquiry Guide:3.How to send an inquiry via online form?

Ordering Online Not sure how to send questions via online forms?Guide Tips given below:

 online submit form photo In brief,find the exact product you are looking for,submit an inquiry at the related Product Display Page via submit form.The Online Submit Form is installed at the area looks like the photo image on the right!

 Tips:for inquiry submit via online form,make sure notify:
 (1).the Product Name and Grade or Specification which you are interested;
 (2).Quantity you are in need of(in kgs or lbs);
 (3).Your detailed contact information and consignee(delivery) address.
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Inquiry Guide:4.How to send an inquiry via E-Mail?

Email Inquiry  Email Sky Blue Icon Direct Email Inquiry for Questions of products,we will gladly answer your questions!
 Email Icon Email: herbs[at]mdidea.comInquiry by Email or sales[at]mdidea.comInquiry by Email
 Email Icon Email: herbs[at]mdidea.net or sales[at]mdidea.net

 Submit Tips:for inquiry submit via email,you'd better make sure notify:
 (1).the Product Name and Grade or Specification which you are interested;
 (2).Quantity you are in need of(in kgs or lbs);
 (3).Your detailed contact information and consignee(delivery) address.
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Inquiry Guide:5.How to ask help via Tickets?

  Tips Tickets Support:We utilize Ticket Support System for high efficient customer service,each request is assigned to a unique ticket number which you can check the progress and response online.

 TicketsSupport Sales Department: 8AM - 5PM/Mon-Friday
 Tips Questions of products,we will gladly answer your questions!
 To ask help via tickets,simply click link Open a Ticket to submit your specific inquiry,Pls make sure choose the "Help Topic" as "Sales" category with the dropdown menu,so your tickets questions will be sent to Sales Department for deal with!

  Tips You may message to contact in english or any other languages utf-8 supported,we will try reply you in english!
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Inquiry Guide:6.Timely online live help support.

Online Live Support Live Support(LiveChat Support of Departments available at working time!)

TicketsSupport Sales Department: 8AM - 5PM/Mon-Friday
 Tips Questions of products,we will gladly answer your questions!
Online Live Support   

TicketsSupport AfterSale: 8AM - 5PM/Mon-Friday
 Tips Aftersale assistance for clients!
Online Live Support  

TicketsSupport GeneralFAQs: Mon - Friday
 Tips General Questions and Frequently Asked Questions Help!
Online Live Support  
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Inquiry Guide:7.How to send an inquiry via Call/Fax?

TelFax Orders Call Us to Discuss if you need a talk by voice for detailed orders:
 icon phone Call inquiry: SkypeID:mdideaherb

 Send a Fax with the questions you cared.
 TelFax Orders Below is the guide of inquiry with Fax:
 1) Download the order form Doc form download ButtonOrder Form file in Doc,or order form PDF doc download ButtonOrder Form file in PDF,Or Use your own Fax inquiry letter.
 2) Fill this inquiry form in details. Or detailed the inquiry in your own Fax letter form.
 3) Send the inquiry fax to our Fax No:
  +86-951-5064832.
 Submit Tips:for an inquiry submit via Fax,you'd better make sure:
 (1).the Product Name which you are interested;
 (2).Quantity you are in need of(in kgs or lbs);
 (3).your contact information and delivery address;
 (4).any other question in details you care;
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♥The electronic data information published at our official website www.mdidea.com and www.mdidea.net,help our clients more clear about common support tips,frequently asked questions,order procedure tips and additional explanation related.
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