Ordering Support:Inquiry Guide?

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Ordering Support Ordering Support:Inquiry Guide?
 Questions of ordering herbs?Guideline of Inquiry Tips will help you!

Inquiry Guide:1.How to order?

Ordering Online Before send your inquiry or place your order,you need make yourself sure the product you are in need of,and the quantity you are in need of.

 Once you've found what you're looking for,You may place your orders after inquiry.Order Inquiry are accepted through:
 Inquiry/Order via E-Mail.
 Inquiry/Order via Ticket.
 Inquiry/Order via Online Submit.

Inquiry Guide:2.How to identify a product is what in need of?

herbidentity How to identify a product is what i need of Sometimes we heard some friends are not sure what they are in need of,or have some confusion to identify an exact product name they are in need of.

 Problems to locate the product you are looking for?Try use Online Search page and simply locate it via search its common herb names or the name you know,the search page linked at the bottom left corner with an image icon of Search Earth which looks the same as this picture icon:knowledge is temptation.

 Online Search Surface page The Online Search Surface page looks like left picture image,it is a site search powdered by Google,you can use it to search and identify herb extract and related products we supply by "keywords",it support simple photo search too.
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 Still hard to identify exact herb name you are in need of,you may send email(with the description of what you are looking) to ask its availability and other questions!

Inquiry Guide:3.How to send an inquiry via E-Mail?

Email Inquiry  Email Sky Blue Icon Send an Email Inquiry directly for Questions of herbs and products:
 Our Sales Department will gladly answer your questions of products,at time 8AM-5PM/Mon-Friday(Except public holiday and vacation)
  ♣ Email To: herbs[at]mdidea.comInquiry by Email and ♣Copy To: herbs[at]mdidea.net or
  ♣ Email To: sales[at]mdidea.comInquiry by Email and ♣Copy To: sales[at]mdidea.net
 ∗ Leave an email message with your contact details,we will get back to questions and help you!

 Submit Tips:for inquiry submit via email,you'd better make sure notify:
 (1).the Product Name and Grade or Specification which you are interested;
 (2).Quantity you are in need of(in kgs or lbs);
 (3).Your detailed contact information and consignee(delivery/shipping) informmation.

 Mail FAQs:
 ∗Faqs.01.Question:how long can estimated a reply by email inquiry?
 Answer:Our sales department confirm a reply in 4 hours to 1 business days for your questions in working days,if the question more complicated need longer time for confirm,you will get a receipt response of notification too, a question sent at weekend or holidy may receive an answer in next working day once weekend or holiday over.
 Question of other related out of business normally replied in 1 business days too.
 ∗Faqs.02.Question:i sent an email inquiry but returned send failure message?
 Answer:this failure has many reasons,and we understand it normally due to various reasons including:
  a.sender side mail server smtp or pop mail settings,you may need re-configure it and let run properly;
  b.sender side mail server ip rules,receiver side server ISP rules;
  c.sender or receiver side ip got listed in a black list or spam database and screened automatically by mail server,you need contact admin of your mail server to settle this.

 ∗Faqs.03.Question:i sent an email inquiry without failure message return,which means sent successfully,but not received a response?
 Answer:this failure of receive reply due to various reasons we understand may including:
  a.a mail got screened by mail server due to ip problems listed in black mail list or spam database,and suggest sender contact admin of mailserver;
  b.a mail got screened by receiver or sender side other IP screen rules or other unknown reasons,a sender can change another mail with cleaner IP or stabler service try again;
  c.a mail sent from wellknown famous mail server those spammers like to use(like @hotmail.com,@yahoo.com,etc.) high possibility got screened;
  d.a mail inquiry without detailed descriptions of what an inquiry should have,which itself more like a spam than a serious inquiry,etc.
  e.a mail inquiry without detailed sender contact information will be treated the same as a spam.
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Inquiry Guide:4.How to ask help via Tickets?

  Tips Tickets Support:Accustomed to customer support Ticket System/Help Desk System for questions and help?Simply register an account in one minute and submit your questions in details:

 TicketsSupport  ♣ Submit Tickets: Open A New Ticket
  ♣ Check Tickets: Check Ticket Status
 ∗ Ticket Support is utilized for customer service,each request is assigned to a unique ticket number which trackable for timely reply!
 You may choose which Help Topic and send tickets help to related department for help accordingly!

  Tips You may message to contact in english or any other languages utf-8 supported,we will try reply you in english!

 Tickets Support FAQs:
 ∗Faqs.01.Question:should i registered an account to submit a ticket?
 Answer:The Ticket System/Help Desk System running for client service request a submitter register first,which means you need register an account with it before submit a ticket or check its status,it works in a very friendly interface,you can register an account in 1 minite,it is not complicated!

 ∗Faqs.02.Question:i have registered an account and submitted a ticket,how long i can estimated to have a reply?
 Answer:We response to a valid tickets in working days,the speed of reply is in 4 to 24 hours,due to tickets reply procedure,time zone difference,and understanding exactness,some questions need a little more time for a detailed reply,the more detailed description and clearness of questions,the more chances and shorter time your ticket can be treated properly.

 ∗Faqs.03.Question:i have registered an account and submitted a ticket,but there is no reply?
 Answer:this failure of receive reply due to various reasons we understand may including:
  a.a ticket got screened by client service due to spammer reasons;
  b.a ticket got delayed for the ticket system settings or other problems we are not sure;
  c.a ticket bundled with a mail from wellknown famous mail server those spammers like to use(like @hotmail.com,@yahoo.com,etc.) high possibility got screened;
  d.a ticket inquiry without detailed descriptions of what an inquiry should have,which itself more like a spam than a serious ticket inquiry,etc.
  e.a ticket inquiry without detailed sender contact information will be treated the same as a spam.
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Inquiry Guide:5.How to send an inquiry via online form?

Ordering Online Not sure how to send questions via online forms?Guide Tips given below:

 online submit form photo In brief,find the exact product you are looking for,submit an inquiry at the related Product Display Page via submit form.The Online Submit Form is installed at the area looks like the photo image on the right!

 ♣Submit Your Inquiry at: Inquiry Form

 Tips:for inquiry submit via online form,make sure notify:
 (1).the Product Name and Grade or Specification which you are interested;
 (2).Quantity you are in need of(in kgs or lbs);
 (3).Your detailed contact information and consignee(delivery) address.

 Submit Form FAQs:
 ∗Faqs.01.Question:how long can estimated a reply by submit form inquiry?
 Answer:Our sales department deal with an inquiry submit from submit form the same speed as an email inquiry,but due to the connection stability of mailserver,we suggest you also send an email inquiry too in case the submit form not transfered successfully.
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Inquiry Guide:6.Timely online live help support.

Online Live Support Live Support(LiveChat Support of Departments available at working time!)

TicketsSupport Sales Department: 8AM - 5PM/Mon-Friday
 Tips Questions of products,we will gladly answer your questions!
Online Live Support   

TicketsSupport AfterSale: 8AM - 5PM/Mon-Friday
 Tips Aftersale assistance for clients!
Online Live Support  

TicketsSupport GeneralFAQs: Mon - Friday
 Tips General Questions and Frequently Asked Questions Help!
Online Live Support  
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♥The electronic data information published at our official website www.mdidea.com and www.mdidea.net,help our clients more clear about common support tips,frequently asked questions,order procedure tips and additional explanation related.
♣ last edit date: