Ordering Support:Logistics FAQs!
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Ordering Support:Logistics FAQs!
Need to know International Logistics,Shipping Conditions and Logistic Scope?Guideline of Logistics FAQs will help you!
Logistics FAQs:1.International Logistics.
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Timely Delivery: Four-To Six-day delivery times for international shipments to all major business centers and cities around the world.
Logistics Available: Goods are arranged by various logistic ways according to economic or urgency princiles,customs-clearance service bundled.Available air ways:
(1).by Airfreight Express To Door. :this logistic service available for all retail order quantity weight below 20kgs and those order volume below 500kgs.Freight cost higher but Speed the fastest.Logistic service includes:Processing, transit, customs clearance (excluding government charges and taxes) and delivery to the door.
(2).by Economy Airfreight Express To Door. :this logistic service available for order quantity gross weight 20kgs+.Unit Freight cheaper than Air Express,Speed the same as Air Express To Door.Logistic service includes:Processing, transit, customs clearance (excluding government charges and taxes) and delivery to the door.
(3).by Air Cargo from Port to Door. :this logistic service available for order quantity weight 40~45kgs+(or Gross Weight 45kgs+).Unit Freight economics and cheaper than logistics by Air Express and Air Economy Express,Speed nearly the same as Air Economy Express.Logistic Service includes:Processing, transit, customs clearance (excluding government charges and taxes) and delivery to the door.
Under Logistics of Air Cargo from Port to Door delivery,Air Cargo Agent will help Client/Consignee do custom clearance when goods arrive at nearby air port then arrange proper local logistics(by local Air or Ground Delivery Truck System) to door at the address of consignee,freight normally covered custom clearance fee happened at consignee side.
(4).by Air Cargo from Port to Port. :this logistic service available for order Volume 50kgs+ or more.Freight the lowest by air way,Speed nearly same as Air Cargo to Door.Logistic Service includes:Processing, transit to destined airport,notify consignee side for self clearance and pickup.
Under Logistics of Air Cargo from Port to Port:Client/Consignee need do custom clearance themselves(or find a clearance agent) and self pick up it at nearest airport once goods arrived and the AWB(Air Way Bill),Invoice etc noticed.
(5).by Sea. :fit for volume 1000kgs+.
Freight Collection Support with Guranteed Account: we do support freight collecting for sample below 1~15kgs for client'sconvenience before commercial order placement,for such cases,consignee/clients should have and give us the "guaranteed freight collect account"(not "cash account") information with TNT AIRWAYS S.A.(TNT Carrier).
Freight Prepaid to Carrier for Pick Up: If consignee do not have a "guaranteed freight collect account",we support pick up logistics for 1~15kgs for some sample Qty,at this case,consignee/buyer need contact TNT AIRWAYS S.A.(TNT Carrier) at consignee side to launch a pick up request and pay international freight to carrier,but whether tnt branch at cosingee side work on this way or not,we are not sure,you may consult with them directly.
Order Tracking: for detailed method of Order Tracking and related,Pls check below "Order Procedure:4.Order Status Check Help?"
Logistics FAQs:2.International Shipping Conditions and Logistic Scope.
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All International shipments will be charged freight calculated by weight.Conditioned prices do not include customs fees, taxes and duties.Clients may be subject to customs fees and/or import duties and taxes, which are levied once a shipment reaches port of your area.We have no control over these charges and cannot predict what they may be,and Client themselves better make sure that you are allowed to import these products from oversea.
If the package(s) is returned to us because of an address error offered by the client,or the items ordered are not allowed into the country by customs,Client will be responsible for the shipping cost billed to us for the return of the package.If the package is stopped by customs because items ordered are not allowed or forbiddened in the country and the package is abandoned by uncontrollable local risks, there will be no credit for such case.
Customs policies vary widely from country to country;Clients should contact some local import agent or carrier for information specific to related business.If an item or items are returned to us due to non compliance issues with your country's' laws and regulations, a refund will be issued for the merchandise only,and some other charges happened such as quarantine fees,shipping fees or warehousing fees assessed by the customs in your country.
For Calling Back or Recall of related products:if our client are totally unsatisfied of its arriving conditions,we will keep discussing and investigation with patience until conditions and responsibility got clear,then find a proper settlement until we all satisfied for long terms cooperations.
2.1.Current Countries and Area we ship to:
| First Letter | Nation State or Area |
|---|---|
| A | Andorra,Angora,Algeria, Argentina,Austria,Australia |
| B | Bahamas,Belgium,Benin,Bengal, Bhutan,Bolivia,Brazil,Bahrein islands, British Virgin Islands,Brunei, Bulgaria,Burma,Burundi |
| C | Cameroon,Canada,Channel Islands,Chile, China PR,Colombia,Congo,Costa Rica, Crotia,Cuba,Czech,Crotia |
| D | Denmark,Djibouti,Dominican Republic |
| E | Egypt,Ecuador |
| F | France,Finland,Fiji |
| G | Gambian,Germany,Greece,Guam, Guatemala,Guinea |
| H | Haiti,Hungary |
| I | Italy,Iceland,India,Ireland-Republic Of,Iran, Iraq,Israel |
| J | Jordan,Jugoslavia |
| K | Kenya,Korea-Republic of,Kuwait |
| L | Laos,Lebanon,Liechtenstein,Lithuania, Luxembourg |
| M | Monaco,Malta,Maldives - Republic of, Mauritius,Mexico,Morocco |
| N | Namibia,Nepal,Netherlands,Netherlands Antilles, Niger,Nigeria,Northern Ireland, Norway,North Korea,New Zealand |
| O | Oman,Other Areas Not Listed. |
| P | Panama,Pakistan,Paraguay,Peru, Philippines,Poland,Portugal. |
| Q | Qatar |
| R | Roumania,Russia. |
| S | Saipan,Saudi Arabia,Senegal,Syria, Slovenia,Solomon Islands,Spain,Sri Lanka, Sweden,Switzerland,South Sudan. |
| T | Tonga Islands,Thailand, Trinidad and Tobago,Turkey,Tunisia. |
| U | Uganda,Uruguay,United Arab Emirates, U.S.A,United Kingdom. |
| V | Vatican,Venezuela,Vietnam. |
| Y | Yemen |
| Z | Zaire,Zambia,Zimbabwe. |
Logistics FAQs:3.Shipping-Logistic Scope Map Indications.
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Asia Area Logistic Scope
Europe Area Logistic Scope
North America Area Logistic Scope
Central America Area Logistic Scope
South America Area Logistic Scope
Middle East Area Logistic Scope
Africa Area Logistic Scope
Oceania Area Logistic Scope
Information:
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