FAQ:Ordering Support!

 1.Ordering via online inquiry

 Once you've found what you're looking for, here's how our online ordering process works:
 For the simplest way,you may identify the consistency of the product you are in need and then submit inquiry at the Product Showing page via its submit form easily,by this means you can help make your inquiry well described for cooperation understandings,thus we receive it easily and reply you first time.
 Or your may Contact Us by other ways,including directly Mail Inquiry for proper orders process exactly.
 Your order will get a reply in 4 to 24 hours once confirmed with order processing guide.
 If you have problems to locate the exact extract product you are looking for in our site as there are so many products,you may use Online Search page and simply locate it via search its common names,the search page got plug at the bottom left corner with a link image of Search Earth.

 2.TelFax Orders

 You have problems using our site at the times,or uncomfortable placing order online,then don't hesitate to Fax us for orders. If you choose to place an order with us over the phone,normally you still need confirm us with a description for quantity and other details by text,that is time costing,instead of talking a lot yet after that you still need confirm us with a description for quantity and other details by text, we suggest you better use order form and send us a fax.
 Then,How To Order by Fax or Email? You can order by following these 5 steps:
 1) Read our Terms and Conditions.
 2) Download the Order Form.
 3) Fill this order form in details. If the items you are interested in 1 purchase over than 5 kinds, Use page 2 detail it.
 4) Send the order form to us by email or fax for quotation request,Contact Us.
 5) Once we agree with the price and terms,confirm your order and arrange logistics.

 3.International Orders

 Four-To Six-day delivery times for international shipments to all major business centers and cities around the world.
 Available comprehensive electronic tracking and tracing.Door To Door,Port to Port,Cargo to Door,Customs-cleared service.

 International Shipping Terms and Conditions:

 All International shipments will be charged freight calculated by weight. Conditioned prices do not include customs fees, taxes and duties. Customers may be subject to customs fees and/or import duties and taxes, which are levied once a shipment reaches port of your area. Customer are solely responsible for any additional customs clearance fees; we have no control over these charges and cannot predict what they may be. It is your responsibility to make sure that you are allowed to import these products from oversea.

 If the package(s) is returned to us because of an address error made by the customer, the customer refuses the package or the items ordered are not allowed into the country by customs, the customer will be responsible for the shipping cost billed to us for the return of the package. If the package is stopped by customs because items ordered are not allowed in the country and the package is abandoned by uncontrollable local risks, there will be no credit to the customer for the order.

 Customs policies vary widely from country to country; you should contact your import agent or carrier for information specific to your situation.If an item or items are returned to us due to non compliance issues with your country's' laws and regulations, a refund will be issued for the merchandise only, minus 20 percent of the value of your order as the re-stocking fee, and any other charges incurred such as quarantine fees, shipping fees or warehousing fees assessed by the customs in your country.

 Current countries we ship to:

 4.Pricing,Payment,Taxes,Repacking and Extras:
 Pricing Terms:

 All prices are quoted in major currency for customer's convenience,include applicable shipping,handling fees. For special orders,Contact directly.

 Freight handlings included,by convenient transport ways(normally air carrier,air cargo,sea cargo) to the destinations our buyer wanted,to door/to port,with details of specifications and unit notified,insurance mentioned with exceptions,duties not covered normally and varies with different policy of arriving port.

 All Pricing we give are normally stable,variable as for currency ratio floating.

 Payment Options:

 Transfer and remittance route online instruction and payment confirm procedure:
 Inward Route and Transfer Balance.
 Credit cards: Visa,Master Card No acceptable now.

 Taxes and Duties:

 Quotation no cover any import tax,customer responsible for self clear any fees lay on item when it arrive your area and tax depend on different local agency.

 Repacking:

 We do not charge repacking fees for any cargo order,package order or retail order.

 Special Processing:

 For special extract processing clients looking for,which maybe not in our line at present,we will make you noticed if raw herbs available and proper applicable forms processable.

 5.Order Confirmation:
 After you have submitted your order, you will be shown a copy of your order detailed as a contract or proforma,which included all details of your order related and arrangement details we discussed and agree with consencus.We make a following up notice once the order got paid as to update you estimated shipping date,etc.

 6.Order Status Check:
 How about my order status? Page to Online Order Status Check!
 You are not customed to use this status check or too busy,Contact Us send an email,we will check and update status details of your package or cargo.